Business to business companies or B2B companies requires a wide range of applications for the smooth running of their enterprises. From taking care of internal management of the firm to taking care of clients, these software systems help B2B companies to carry out all of their day to day functions. Here are some of the most commonly used software systems that B2B companies require.
Accounting and Finance Software
Accounting and Finance Software comes as a suite of programs and applications that can automate financial management within the corporate environment, thereby assisting managers to handle all of their accounting activities. These applications are designed for accounting teams and freelance accountants and they can come in the form of single-entry apps or enterprise-grade and double-entry solutions.
Business Process Management Software
Business Process Management Software, also referred to as BPM Software are computer software systems that are designed for reviewing corporate performance and for distinguishing best practices needed by a company for reaching its goals. With the help of these software components, companies can efficiently organize, aggregate and analyze data as well as automate business operations for improving productivity and saving precious time. Some of the common features of these software systems include email integration, business activity tracking, visual workflow maps and document management.
Communications Software systems are web applications that allow team members to discuss business operations and swap data in real time. The software programs can be used for transmitting information from system to system; exchange files created in various formats; and discuss highly sensitive business data within a perfectly protected internal environment. Some of the types of popular communication software include live chat systems, messaging apps, FTPs or file transfer protocols, VoIP as well as email providers.
Collaboration software is basically a suite of applications that can enable members of a team to work together effectively on various activities and projects. These software packages consist of tools to carry out effective communication, conferencing, document exchange as well as for real time assistance that can diminish collaboration obstacles for decentralized and remote teams. With these applications, companies can regulate and keep all their employees and workers on the same page, identify critical problems during early stages and also save precious time and money.
CRM Software, also known as Customer Relationship Management Software systems are applications that help business firms to build strong and lasting relationships with their end users or customers, increase conversations and boost revenue rates effectively based on the consumer data obtained from the multiple interaction channels such as phone calls, social interactions and website visits. The software systems can be used for processing and analyzing customer information, creating sales funnels, making use of the disconnected data to show opportunities as well as for carrying out loyalty campaigns.
Customer Support Software
Customer Support Software systems comprise all types of bulletin board systems and applications that are used by companies for answering questions and dealing with the complaints and queries presented by customers in a timely and effectively manner. Some of the most common features include CRM, contact management, helpdesk functionality, points of contact and ticketing as well as advanced functionalities like lead extraction, tutorial builders and registration mechanisms.